Telkom

Worst service provider ever. Will not recommend Telkom to any one! I have upgraded and they have send me a bill which they failed to advise me of the R256 device Subscription fee per and FAIS. They have also billed me R1261 for data that I do not know of and I cannot get hold of any consultant except for their sales department witch is poor as Telkom clearly only focus on sales and not their customers queries. The number 081180 does not have an option to speak to a consultant. But every person I talk to can only advise to phone that number. I also feel that I was pressurized in taking an additional simcard after advising the consultant numerous of times I do not want the extra Sim. It's a great deal and only R99 but I have uncapt Wi-Fi at home and don't need the sim with 10GB data on. I finally agreed to it as I felt I had no choice as the consultant had an answer for every thing I said when trying to explain to him that all though its cheap I don't need it - in a way is almost like giving advise - What about FAIS and letting the customer make an informed decision!! You are not suppose to pressure customers in to taking a product after the have advise you NO you are not interested! That's a big red flag and does not fall in line with FAIS. Finaly after I struggled for 1hr 45 to get hold of a consultant I was advised that my spend limit was increased to R1500 witch I did not increased but yet I need to pay. Will never upgrade with telkom again!I want to get a copy of call we're I apparently increased my spending limit from R500 to R1500. And a copy of my contract as my spending limit has always been R500, now all of a sudden in the month that I needed to upgrade my spending limit increased to R1500 for one month...? It does not make sense. I'm really disipionted in the process of trying to get hold of Telkom and especially that no one can look at my profile and give me answers... Telkom please investigate and provide me with feedback.