TELKOM

I'm struggling for 3 days now to get someone at Telkom to assist me. They suspended all of my accounts for an account that goes off via a debit order by the end of August. I e-mailed them 4 times. I "chat" 6 times with them. I have ref numbers - but nothing, no response!!!!!!! When you "chat" with them they just disconnect. You ask them to phone you, they disconnect the line. When you go into a branch they tell you it is not their fault, you need to phone the account department - I cannot phone - they suspended my account. Why did they suspend my account for a statement that will be paid via debit order by the end of the month (it is also stated on their account). We are losing business every second.