telkom

I was forced to even put 1 star . My adsl and landing is down 1 week now calling every day waiting for an hour before i can speak to a consultant who can only log in your fault and can't help you in any way. Not only me my neighbors as well no line connectivity at all. So I decided to try and migrate to LTE and that is a problem too , I have to wait another 14 days. I work from home and loosing clients for an week now. When people say hellkom not telkom , now I understand. I need assistance here i can't even cancel my contract with telkom . I have to still pay the remaining of my contract. My question is why must I pay when I am not getting the services that I was promise. My number is ***. My id number is ***. Please someone help me.

Thank you