#Telkom

My father is 97 years old. His account has never been in arrears, but suddenly he cannot do international calls anymore as it continues saying: balance insufficient. He has a fixed line, his account is debited each month, but now each local call is cut off after 7 minutes. This was actually timed by a #Telkom employee. I have phoned #Telkom on their helpline, account line, technical line, support line, chat line, was diverted to nearly every department, but the problem is still not fixed. I was told he needs to increase his spending limit, but the account department says it can not be done on the fixed line as he is billed per call. As stated, he is 97 years old, my mother is 90 and blind. With covid, #Telkom is often their only ways of comunicating. They don't have internet or email, only a telephone, but even this is taken away now by #Telkom. Is #Telkom scared he dies and cannot pay his account? Is #Telkom scared he runs up an account and leaves? It is such a shame and so sad that #Telkom lets our old people down. The same people who have supported them ALL these years. Two old, lonely people sitting at home while #Telkom decides how long they are allowed to talk over the phone Shame on you # Telkom