CG
Charles G
1 reviews | Active since Feb 2015
15 Feb 2015, 11:46
Telkom
Telkom line has been reported faulty on the 6th of Feb (ref nr 729CTK060215) and is still down. Cant get through on the call center line at all to get feedback and have to phone on my cellphone costing me even more money as I cant phone on the land line.
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Telkom's replyOfficial
15 Feb 2015, 12:15Hello Dursted,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible. We can confirm that you service is linked to a bulk fault in the area, problem is at the exchange, our field technicians are busy attending and it seems they are awaiting hardware to resolve the pending network fault. Further updates to be provided.
Included below is the link to your report.
Link: http://hellopeter.com/company-zone/update-response?report=***
***
Kind Regards
Keagan Moses
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible. We can confirm that you service is linked to a bulk fault in the area, problem is at the exchange, our field technicians are busy attending and it seems they are awaiting hardware to resolve the pending network fault. Further updates to be provided.
Included below is the link to your report.
Link: http://hellopeter.com/company-zone/update-response?report=***
***
Kind Regards
Keagan Moses
Telkom Social Media Team
Best regards,
Telkom's reply15 Feb 2015, 12:15
Official
Hello Dursted,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible. We can confirm that you service is linked to a bulk fault in the area, problem is at the exchange, our field technicians are busy attending and it seems they are awaiting hardware to resolve the pending network fault. Further updates to be provided.
Included below is the link to your report.
Link: http://hellopeter.com/company-zone/update-response?report=***
***
Kind Regards
Keagan Moses
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible. We can confirm that you service is linked to a bulk fault in the area, problem is at the exchange, our field technicians are busy attending and it seems they are awaiting hardware to resolve the pending network fault. Further updates to be provided.
Included below is the link to your report.
Link: http://hellopeter.com/company-zone/update-response?report=***
***
Kind Regards
Keagan Moses
Telkom Social Media Team
Best regards,