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ralph E

1 reviews | Active since Aug 2009

29 Oct 2015, 09:34

TELKOM 3G - NO SERVICE!!

As an Unisa Student i took advantage of the offer they have wrt 3G and the supplier I chose, was Telkom. I now live to regret my decision and wish that I had chosen one of the other networks. I paid R600 to Unisa for this 3G offer and received confirmation from them on 22/10 that Telkom had been notified. ON Sunday, 25 October i contacted the TELKOM support desk who simply wanted to refer me back to Unisa, as their systems couldnt pick up anything. Upon insisting that she investigates further, the agent provided me with a REF no ***1 and advised that I will receive feedback WITHIN 72 hours. Needless to say, this also didnt transpire. TELKOM is now sitting with my money and i am left out of pocket, paying for a service i havent received! SHOCKING!!<br> I doubt that I will have this rectified anytime soon and regrettably I cannot reverse my decision about the supplier I chose to partner with. LESSON learnt though and the same mistake will certainly not be made again in the future.

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Replies (1)
Telkom
Telkom's reply29 Oct 2015, 10:05
Official
Hello ralph eaga,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM162172.

We apologise for any inconvenience caused.

Kind Regards,
Zulfah
Telkom Social Media Team