1 reviews | Active since Apr 2017
Telkom 3G Mobile Data - Disaster
<p>So while sitting here paying for Telkom 3G Data = 10Gb, on a monthly basis and not actually receiving any connection... logged in with Vodacom pay as you go... which is expensive in it's own right.</p> <p> </p> <p>I had average coverage for two years but due to the contract signed i lived with it.... on renwal of the contract Telkom contacted me and I went ahead.... as soon as the new contract was signed I had coverage issues. </p> <p> </p> <p>For the last 6 months I have contact them for assistance.. I do get the occassional call back but when engaging Techincal support they phone me on my data line number, instead of my mobile so they never get through... for trouble shooting - this has been going on for 6 months now... when trying to escalate the problem you very seldom get a Supervisor or a Supervisor that is actually helpful or will to assist with your problem.</p> <p> </p> <p>I know Telkom feel that they do not owe us a service purely by legacy but this is unacceptable.</p> <p> </p> <p> </p>
Good day Sasha ,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Sasha ,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
