Telkom

Good morning

I have a contract with Telkom since February so when they suppose to debit on the 25th of every month they don't debit Now they added penalty fee on my account that's the reason I don't pay because I cannot pay the penalty whereas it's their fault not to debit. On the 25 August 2021 they debited R1004.00 on my account and I did reverse the money.

Please assist