telkom

Good Day, unhappy customer. Refund way OverDue!!!!! I was incorrectly billed by Telkom which resulted in my account being overpaid. My refund is overdue since November 2024 and to date I still have not received my money. I have submitted my bank statements and ID document as requested on the 5th of November to *** & on the 6th of November 2024 I submitted the same to ***. My refund request was submitted and I was advised that I would receive my refund at the end of November😱😱😱. Imagine having to wait a whole month to receive your own money which is due to you yet they are so quick to collect. I waited patiently November for the refund only to have receive a sms the end of November advising me that I will only receive my refund in December😱😱😱😱. December came and went. Now we are in January 2025, I decided to contact Telkom only to be advised that my profile was credited. The shock, the horror 😱😱😱😱. I was then requested to submit my ID to *** on the 2nd of January 2025, I requested to speak to the supervisor and to date I have still not been contacted. Can someone please contact me urgently. This matter needs to be resolved ASAP as this refund is way OverDue. Thanking you in advance, Regards Andrew Britoe