Telkom

My mum, 85 years old, lives in a godforsaken town in the Free State. She is not allowed to go out during the lock down, she does not use neither know the internet and EFT payments and the Post Office is closed since the beginning of the lock down. No mail delivery or postal services at all for the past 2 months. This morning when she wanted to use her landline phone to call, the line was suspended! She only has a prepaid cell phone contract with limited air time, and cannot call Telkom's so-called help centers. She managed to send a sms to my sister in Bloemfontein to tell about her predicament but Telkom refuse to give any information to my sister because she is not the subscriber on their system. Please help! I am 1000 km and my sister 200 km away and we don't know what to do. My mum is in a state of panic and is not able to find any previous accounts so that we can get an account number to do an EFT. We have her ID number, tel number and address where the line is installed. We just need a number that we can call where capable people will be able to help us.