Telkom

Hello Peter,I'm a customer at Telkom Mall Of Africa and i have sent my phone for repairs because it was still under warranty but they failed to fix my phone,telling stories such as i terminated my warranty because my screen has a crack. All i wanted way for my charging port to be fixed but i wasn't help. I find it a problrm that you guys were not able to assit me and wonder why my phone isn't sent to Samsung for repairs and sent to Brendian logistics? I called the company on the 13th and they said i have to make a payment so that I'll be able to get my phone back and i still haven't recieved my phone. I was suppose to get my phone on the 17th but i still haven't when i called them today i was told that the phone couldn't be sent because of technical issues. I'm really upset and i feel like Telkoms customer service is the worst. The phone i sent in for repairs is a Samsumg A9 and it was discontinued because it gave people issues. So why don't i get a new phone or get my phone fixed?