TELKOM

I had a serious issue with the billing I received from Telkom for the month of August and I was referred to a billing consultant by the name of Nomsa My challenge with the billing is they went and changed my spending limit from R1 to unlimited Without my approval Nomsa told me that someone went an added another product. Which is Telkom plus but still she couldn’t tell me who that someone is and when was it done According to their procedure if you do any changes, you receive a system generated OTP for approval which I didn’t receive I requested that the intervene after realising that Nomsa is unable to resolve the matter Numsa refused to give me the contacts of her manager making reference to POPI ACT Which didn’t make sense because this is the business contract not personal contract My services will be wrongfully suspended as the fault lies with Telkom