GL
Glodine L

1 reviews | Active since Aug 2018

30 Aug 2019, 15:16

Telkom

Im fed up. First Telkom takes away our adsl because they are not doing cables anymore do they told is we must cancell our adsl and apply for LTE. we ordered Telkom Lte from telkom 3 weeks ago. received our order last week 23 august 2019. we called to activate our sim card and they said it takes up to 24 to 48hrs to activate the simcard. it is still not activated. we called plenty of times to the Telkom call centre and everytime its a different story. today 30 August 2019 I called again and they told me it was ordered through another company they cannot activate the simcard the other company should activate it and they gave me the company name and number. so I called the company and they said sorry its not through us. so I called the courier company and they sent me the delivery sheet. It came from Telkom head office. Now Telkom said they cannot activate it from their side so who is supposed to activate my sim card if not Telkom? I have been very satisfied with Telkom until this week.

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Replies (1)
GL
Glodine L's update09 Sept 2019, 12:09
Reviewer Update
Its Been 2 weeks now and it is still not resolved. Everytime its a different story. the one tell me the order is through but the simcard is not active, the other tell me the simcard is active but the order is not through yet. then they tell you they are sending and email to activate my sim. now they say my order is stuck in the wrong department. who do you believe? what do you believe? and yet it is still not activated. Highly disappointed in Telkom. I have 4 Contracts with them. and this is how we get treated.