Telkom

Hi there my mom has been trying for a very long time to get her ADSL line canceled which she is still paying for by the way. She moved over to LTE cause ADSL was really not good enough for internet so she decided to cancel only the ADSL line and Telkom decided to cancel everything including the home phone line then it was a battle to get the land line back which mind u is still not back but we still paying for ADSL and now there is a huge bill that she is liable for. Any advice please on how to resolve this problem cause when you call the call center you get no where to be honest really the service is extremely pathetic