TELKOM

Hi, i am very disappointed with telkom in vincent park. I had about 4 contracts with no problem with them and also did not have any problems with me, i have paid and kept it up for 2 years and more. On the 30 October i lost my phone and when i went to them since i'm a loyal customer to get another new contract they accepted and they gave me a phone now on the 31 December 2021 i checked my bank statement and i realised that they deducted about R15000.00 and when i went to enquire they told me i need to settle the whole debt, how? they did not even tell me that when i went to apply for a new phone, where do i get R15000.00 for the phone i mean if i had R15000.00 I would not gone to them and ask for another contract. Please assist, now they blocked my number because of that