TELKOM: 3 WEEKS WITH NO SOLUTION

My adsl/landline is dead. I am without internet for the past 3 weeks. I have contacted telkom numerously and they keep giving me the run around that i will be up and runninh today/tomorrow. Ive spoken to senior contractors etc but still no joy. Cables were ****** assessed and replaced but still no joy. This is being very incompetant. There is no way of me contacting technical from my cellphone as it receives minutes which doesnt allow to call 10210 etc. So i have to go to the store each time to call and ive called contractors from my cellphone etc. This has been a nightmare. My biggest concern is that they tell me i will be sorted today/tomorrow for the past week but they have migrated my neighbours to broadband fixed wireless free of charge. Why havent i been given that option? It is not fair for me to be sitting patiently for over 3 weeks with no assisitance and others have been migrated. I dont mind being migrated free of charge as even when i do have a connection it is always intermittent and weather dependant so im constantly calling in at the call centre. I need someone on management level to call me urgently.