Telkom - 3 weeks not enogh to upgrade and deliver handset

My mobile contract is up for renewal and I decided to upgrade on 22/08/19. I requested the handset to be delivered to the site in Stanger where I work on 29/08/19. Three weeks have gone by and I do not have the handset. After my initial request I received an sms on 23/08/19 stating that the courier company could not deliver. I informed the sales rep (Lerato Ramabele) and she recaptured the order. The courier from Courier IT came out to site but unfortunately I did not have the correct address for RICA purposes. He refused to wait and left. I contacted the sales rep immediately and explained the situation to her. She then contacted the driver on his cell and he promised her he would return to site as Lerato had provided me with the correct RICA info via email. The driver did not return. I contacted the sales rep again on Friday, 06/09/2019 at 08:02 and asked her to sort the upgrade for next week. Since then I am still waiting for the order to be processed as there is some error on Telkom system and 4days later she cannot process my upgrade. How infuriating is this? In 4 days not a single Telkom official can correct the fault. Since my initial request the colour I requested has been sold out. It is just a matter of time before the all stock is sold.