Telkom 3 week waiting disaster!!

<p>On the 4th of January 2017 I went in to the Telkom Mobile (The Bridge, Port Elizabeth) for an upgrade of my contract after constantly being bothered the entire December with phone calls to come in to upgrade. Fair enoughI went in and chose the new upgraded package and added an additional package for my mother which went onto the same form. I was told the process would take about an hour, but an hour later I was told that the forms need to be taken in for a credit vetting which will take 3 working days. After 4 working days, I had still not gotten a response and I decided to go in for myself and the only answer I got was that they're sorry for not getting back to me but the attachments at the credit vetting was lost and they will have to repeat the entire process. It would take another 3-4 working days and this time they promise that they'll follow up with me. As assumed, nobody followed up with me and after about a week, I went in to the store once again and they said that they are still waiting for a response. Another week passed and I still heard nothing back from the staff at the store and I was getting quite fed up at this time, when I went to the store I was told that the new contract had been approved but the upgrade had been declined and this shocked me very much. When I asked for the new phone they told me that it was out of stock and that I had to wait for the new order. To this day (22 January) I am still waiting for a call to say that the phones have arrived. I am very disapointed in the service that I have recieved from Telkom Mobile, The Bridge, Port Elizabeth. Never have I, as the customer had to run after and enquire about updates to the service provider. This is exremely dissapointing and I am strongly considering changing over to a different mobile network.</p>