Telkom 3 Rivers Service

Hi my name is Thembi Mokone.i went to Telkom Three Rivers to get a Router CPE 4G.I did got it and the 28/08/2026 it was Friday, it did not connect on my smart TV.On Monday I went back to the store with the router to report that I did not connect,I was told to go and reset it because I desperately needed it ,I took it back home and try to connect and do what I was told to but still no luck.Yesterday I went back and told them that it's still not working and asked them to take it back then I was told that I will pay the R750.00 for the data of the whole month.which I only had it for 10 day and also I must pay R2070.00 for the router,which I feel it's not fair as I never used that data. Im so disappointed and not happy about the service I got there. Can somebody assist me or im going forward with this I won't pay for something I did not use even after going to them several time.