Telkom

I have been attempting to cancel my telkom services for days now with no luck at all. I just took out a new internet package and due to the poor quality of internet speeds available in my area I decided to cancel. Upon speaking to the chat representative who gave me the case number ***7, he mentioned that I will be given a call withing 3 business days to have this sorted out. I am still waiting for the call well past 3 days. This is now in breach of the consumer protection act. I reached out to telkom within my 14 day cooling off period and I am still not being assisted. Phoning through to the cancelation department is impossible, long and tedious. Something needs to be done