Telkom

My elderly fathers Telkom landline is still out of order. Fault has been logged 10 June (6weeks now), I have phoned 6-7 times, sent sms's, daughter logged fault on web page. I told them my dads age and that he is sickly, nothing happening on their side. Last phone call I was told it can take up to 3mths and his account will be credited. I left my email address for the call manager to contact me, told me to go to web page. <br> Technicians have said his phone is fine, the problem is the box connected to pole in neighbours backyard. He spoke to neighbour, who is renting, he isn't prepared to leave keys for technician to get in the property as has same lock on security gate and garage door, says Telkom can climb over wall. I explained to Telkom the situation to come there early evening or weekends when they are at home as during the week there is no one there. Apparently Telkom don't work weekends. Has anyone experienced this before? problem is the neighbour being difficult and Telkom not being bothered. He shouldn't pay rental if there is no service. Telkom should make a plan and sort this out with the neighbour and make arrangements with them when it is convenient to work on the pole.