Telkom

Since 9:00 on Thursday 13 June up to 14:00 Friday 14 June I had a very hard time to recorrect my Internet connection With Telkom. Two visit's to their shop in the Garden Route Mall to try and rectify my account that was 'suspended' for no reason at all, was unsuccessful. (For 20 years paid on the first of the month although the pay date is the 12th of the month, and no arrears or outstanding payments), The attendants had no clue other than referring me to their frustrating to connect 'helpline'. Using the 10210 line and clicking from number to number without getting help from the right person to say why the account was suspended was frustrating. Eventually I got assistance from a computer company that had a direct line to Telkom to find out to what reason there was no DSL connection. There was no reason and the connection was restored. Why Telkom? Claiming a 'line problem' and that it would take a few days to sort the problem, whilst it was a fault to 'suspend' my account. I will be moving away from Telkom to a nother service provider next week after the long weekend.