Telkom

I have trying for 2 weeks to get hold of someone by Telkom just to move the WIFI to a new adres. I have phoned the number 10210 and 10213 have been holding on for more then 15min. If I phone the Kimberley Branch number ********** 188 I hold on just as long. Is there somebody that can assist me to move the WIFI. I am really fed up. When I get a consultant they say to me the sales department must help me