Telkom

I had a telkom account about 3 years back and last year teb I requested them to cancel which they never and they kept debiting me, everytime I use to call them to tell them to stop devoting my account because I cancelled, this year feb they decided to cancel my account with no refunds done. Today I decided to take out a brand new line with telkom obviously using my previous router which I still have, the lady advised me I could take it on a month to month basis and I wouldn’t need to pay for installation or any other costs all I would need to pay for is much premium at the end of April which I then agreed and took it out, I then get an sms that I need to pay R700 deposit within 7 days so I called them to ask what is this for because I was advised otherwise the lady told me it is because of my credit scoring so I asked her the credit scoring of mine which went down because of telkom? And she then put the phone down in my ears. Telkom is very *********** and it’s not acceptable at all