Telkom

While trying to cancel a line I got through to a call centre agent by the name of Buyi is very otherwise and unhelpful. She refused to give me her surname and told me she would make me wait for 30 Minutes if I wanted to speak to a supervisor. When I asked her to follow up on the information that had been given to me previously she said she could not and told me she wouldn't send me my reference number by email nor any other details pertaining to my account. All this after waiting two months to try and cancel my account. <br> <br> Service is about helping customers, not doing everything you can to make their life more difficult when your company is at fault.