TELKOM

I have been contacting Telkom since 16 January 2019 , I app**** for ADSL fixed line and more than a month later not one agent can assist me with arranging an installation of my fixed line, I hold on forever and when I finally get through the agent drops the line, agent name I spoke to Sindele on the 20 February 2019 at 12:28 she dropped the call deliberately , On the 4 February 2019 I spoke to another Agent they were of no help at all received no assistance and then a another call ref: ********** that never got back to me as promised, and don't let me start about the online query email addy, useless, I have sent numerous emails with no response at all. Telkom's customer care does not reflect any customer care not even close all they do is look for excuses not to assist their clients. Can I please get some sort of assistance from Telkom or are the agents trained to continuously lie to the customers to delay process. Must we always name and shame before we can get assistance, is this the way that Telkom operates.