Telkom -

I have been trying to upgrade from ADSL to Fibre via Vumatel since last year Aug. I was called in August /Septe and was signed up for 20/20 line at R807. The package was a free router, media lit box, wifi extender and free installation. After a few weks i follow up and I am told, by the 3rd party agent, that Telkom informed them that the package is no longer available.

21 January 2019, i decide to go to Telkom direct as they have the January deal. R807, with all the above , again. When the sales team call me i am informed that the deal is ony for clients who chose Openserve and I am not able to take Openserve as the line is a Vumatel line. (misled add by Telkom) According to CPA they should honour this deal.

I decide to still go ahead with the application. I am asked 5 random questions, and then I am told - sorry sir you FAIL, lets try again - we try again and again i FAIL. Apparently i don't know myself? Account is locked and i must wait till it is unlocked after a few days.

I then contact the credit bureu to check am i perhaps a victim of identity theft. Their response, no sir, your credit report is very nice, you low risk, you are not married to a Pillay, you don't have property listed in kempton park, you don't have a credit card with Standard bank, etc (so my answers given was correct).

I contact Telkom again on 31 Jan. Same process followed, apply online, agent calls me, we go through the process and then he confirms, order has been placed, the router will be delivered in 5 working days and installation in 21 working days. So i am confused and ask, are you not going to answer the 5 random questions - no sir, that is only for mobile applications .... (HUH) Shock ... not sure why i expected a better service from TElkom.

Today, i follow up, i am told, there is no order ... so i state, are you sure, i can tell you the number that called me back and the duration of the call. miraculously, the order is found.

Agent response: "Here is the Vumatel Order Number sir, you must call them to install and after that then you must call Telkom to activate. Me: " But where is the router?" Agent:" We will send that after the installation ...!!!?"

Now I am confused.

Me: What number do i dial after Vumatel has done what they must do - this number ... the online sales number ... but i have been holding on whole day "oh, sorry...."

Needless to say - the service by monopoly Telkom has been bad, the service during my time with them has been bad and i truly hope that someone can look into matter and try to improve and make someone (in this instance me) happy by at least trying to attempt to make me believe that this is not the standard of service they wish to provide consumers.

I want this installed NOW.

I wonder if I am gonna get the sim card, free router, wifi exteder, tv lit box, etc ...

P.S. looked for all the calls linked to my identity number and see that I am not fibbing.

HELP