Telkom

In December, I have spent almost two hours of my precious leave days in a queue at the Telkom Branch in Liberty Mall. There are five assistants, and during that time, each one attended to only one customer. I had called to ensure I had the correct paperwork, only to be told that the bank statement was not certified. Thereafter, the security questions started. I have no idea how much I owe on my clothing account, because I do not care, so I failed. Nor do I know what I owe on my credit card (again, because I do not check my statement every day, so I failed the second round too. Unbelievable! We turned around and left. Two hours wasted. Yet, I unfortunately need a land line, so two weeks later, I decided to apply on-line. After completing all the screens and spending more time on this, I was contacted by a call center agent and told that my ID number has been blocked "by the system" due to the fact that I did not know my credit balances - frankly, I do not care what I owe on my cards and that's what month-end statements are for.... Apparently, ALL the managers were in a meeting (that figures) and no one can remove the authentication block on my ID.