Telkom

Telkom is a *******!

I relocated and therefore needed to cancel my landline. I went to Telkom and requested cancellation, I was told I need to do it online, which I did in June. My data was cut and all seemed fine, until I was billed the following month. I phoned to query this and a dispute was put in for me, and I was promised a phone call soon after. I didn't receive any feedback and billed once again. I phoned them AGAIN and was told my line is cut. I then received a bill for the third month and tried to cancel it online again. After endless phone calls I was told to go to my bank and cancel the debit order. My bank could not help me as they are not responsible for debit orders from companies.

It is now the 6th month which I am being billed for and am unable to speak anybody. The consultants that I speak to over the phone are unable to assist and all I get told is that there is nothing they can do on their side.

I was then due for an upgrade on my mobile line and received a phone call from Telkom, I asked them to please cancel that line and that I would not want to upgrade. Well guess what, I am still paying for that line as well and receiving calls daily telling me I am due for an upgrade. The more I say I do not want an upgrade, I want to cancel the line, the more they phone and remind me about the upgrade. I now need to go into Telkom once again to request a cancellation.

I am completely disgusted with their service.

Well done Telkom!