Telkom

What wrong with telkoms website old and new pages have wrong info on my account the app is worse im so glad my contract ended but why am I being debited for a misteak amount on the faulty website and app because I already paid that amount if a person miss a payment they quickly call you but when a good customers contract is finished, never missed a payment they can't even assist.I went to Telkom In southgate asked a lady how can I cancel my service she rather gave me a page that's so ugly printed In black and white and sed I must follow Instructions on the unreadable page I then told her that I have been struggling to upload my ID at the upload documents part she said I should try again I just left and Im still struggling to upload it the page always says no memory ....best network in SA but you are stingy for customers.All I wanted was to go from contract to prepaid but evens the call centre said go to manage account blah blah but each time I come to upload identification document the a message says low memory what kind of error is that anyway and as for debits that went twice the second one came back unpaid tell me who's going to be charged for unpaidsThis is really just unfair there's employees that's giving telkom a bad reputation if all of you can just do what you paid for with a smile and be happy then all will go well but there are too many sour and unfriendly faces at the stores too many tired voices when you call the call centre and the "website" no comment