MM
Mbali M
1 reviews | Active since Nov 2011
12 Sept 2018, 13:13
Telkom
Hi I have been struggling to get a copy of my contract from the day I got my phone . Emails have been sent to the consultant who opened the contract for me and I not getting any feedback. Im really disappointed with the service I am getting from Telkom as I need to phone 10 times before I get helped. I sent another query with reference number ********** 6 for a payment that I made before I had taken the contract but those funds were not allocated and I see you are going to DR my account with R1500.Please resolve before the Debit Order date
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Replies (5)
Telkom's replyOfficial
16 Sept 2018, 12:08Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply16 Sept 2018, 12:08
Official
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
MM
Mbali M's updateReviewer Update
20 Sept 2018, 13:22I am still waiting for a consultant to deal with my issue
MM
Mbali M's update20 Sept 2018, 13:22
Reviewer Update
I am still waiting for a consultant to deal with my issue
Telkom's replyOfficial
20 Sept 2018, 15:02Hi Mbali.
Thank you for getting in touch with us, we apologise for the late response.
Please be assured that we have sent your query to the Billing back office for further assistance, feedback will be provided to you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply20 Sept 2018, 15:02
Official
Hi Mbali.
Thank you for getting in touch with us, we apologise for the late response.
Please be assured that we have sent your query to the Billing back office for further assistance, feedback will be provided to you.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
MM
Mbali M's updateReviewer Update
20 Sept 2018, 15:16how long will it take to get this resolved as the DO as already gone withR500 extra on my account.
I still cant redeem my voucher and know one is calling me back at least to tell me all my request are being attended.
MM
Mbali M's update20 Sept 2018, 15:16
Reviewer Update
how long will it take to get this resolved as the DO as already gone withR500 extra on my account.
I still cant redeem my voucher and know one is calling me back at least to tell me all my request are being attended.
MM
Mbali M's updateReviewer Update
26 Sept 2018, 12:18Mbalisto:
I have not been contacted and this taking long
MM
Mbali M's update26 Sept 2018, 12:18
Reviewer Update
Mbalisto:
I have not been contacted and this taking long