TELKOM

i have a contract with Telkom which i opened in November 2017, my Note 8 bottom speaker is not working now i went to Telkom in Clearwater Mall to ask about having it repaired. first the lady tells me my warranty has expired yet how is that possible when it has not even been 1 year?? then i ask how long will it take she tells me 21 working days, so im expected to be without a phone for 21 days? she tells me to go buy a cheap phone and then laughs. like excuse me my phone is under warranty therefore you should fix my phone and help me with a replacement while i wait, i am a sales executive i cannot afford to be without my cellphone unless you feel like paying me for all the deals i would be losing? the lady just seemed like she didnt want to help me at all and just kept saying the system is down..

i want this sorted.