IH
Isak H
1 reviews | Active since Jun 2014
10 Sept 2018, 10:24
Telkom
In August 2018 I wrote a review on Telkom. On 14 August I received the following response from Telkom. "Hi Isak, we are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as a confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused. Interaction REF: AI ********** . Regards Bradley, Telkom Social Media Team."
It is now 27 days later and no response from the mobile team. I have two contracts for two cell phone accounts and is seriously considering closing both of them moving to another service provider If something drastic does not happen. I still consider the lack of response from Telkom is a breach of contract and that I can cancel both contracts forthwith.
Thank you
Isak Haarhoff
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Telkom's replyOfficial
11 Sept 2018, 11:02Hi enaisak
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we do apologize for the inconvenience caused.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply11 Sept 2018, 11:02
Official
Hi enaisak
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we do apologize for the inconvenience caused.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,