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KA
Kerry A

1 reviews | Active since Aug 2018

27 Aug 2018, 09:19

TELKOM

I live in Ixopo Kwa Zulu Natal , I app**** with TELKOM to have an ADSL line installed in my home for over a month now , I paid a R700.00 deposit as per their instruction and up till now no one has come to instal the ADSL, I have to constantly be phoning in to Telkom to ask about the progress of my application , they always give me some lie about , it being in the account / techical department ,and i have keep giving my details like it is a new application , please assist me . Telkom service is appalling .

thank you

0
Replies (5)
Telkom
Telkom's reply28 Aug 2018, 15:19
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

An agent will be assigned to investigate, assist and provide feedback on this query.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

KA
Kerry A's update29 Aug 2018, 09:45
Reviewer Update
I have yet again contacted TELKOM and the lady says they are still looking into my ADSL issue , i have paid R700.00 as per their request and they are still giving me the run around
KA
Kerry A's update04 Sept 2018, 09:56
Reviewer Update
my issue with TELKOM is still ongoing , i have had no feedback from them regarding my ADSL issue , since contacting HELLO PETER , still nothing has happend , this is most annoying to put it mildly .
KA
Kerry A's update05 Sept 2018, 10:00
Reviewer Update
I have had to resort to demanding my money back from TELKOM , as they are failing to get my ADSL application sorted out , when i ask to speak to a team leader or manager , i am told they are in a meeting or on the phone . Please assist TELKOM IS A NIGHTMARE
KA
Kerry A's update11 Sept 2018, 08:48
Reviewer Update
its now two months my saga with TELKOM continues, i contacted them last week again and i spoke to a lady by the name of Tricia , who promised to assist me it is now a week later and still nothing, she claims that when she looks on the system she sees my application and my R700.00 that i was instructed to pay , however she cannot get onto the "next page" to proceed with my application, so i ask you , are there no technical guys within the company to assist Tricia to move forward, she then advised that she was handing my case over to the MANAGEMENT team and that someone from there would get back to me , no one has . So Telkom just does not give a damn about anything m their service is so bad , please assist me