Telkom
I am extremely disappointed with the bad service I have received from Telkom. I have multiple contracts with Telkom and I would like to cancel one of them. It has become IMPOSSIBLE to cancel a contract. I cant do it on the phone, I cant do it at the branch. I can apparently only cancel via the online site. The Telkom site is slow and painful and no one can tell me where to find the cancel option. Surely this is not legal? As a consumer, if I want to cancel I should be able to do it in a simple way. I AM FURIOUS!!!!
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Telkom's replyOfficial
26 Aug 2018, 18:36Hi Michéle,
We are so sorry for the delayed response. Please advise if you still need assistance with your query. We would love to follow up, but to do so, please provide us with the affected telephone number, thanx.
Your reference number for this query is AI***.
We truly apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply26 Aug 2018, 18:36
Official
Hi Michéle,
We are so sorry for the delayed response. Please advise if you still need assistance with your query. We would love to follow up, but to do so, please provide us with the affected telephone number, thanx.
Your reference number for this query is AI***.
We truly apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
's updateReviewer Update
29 Aug 2018, 09:31Hi,
Thank you for your response. the two numbers are: ********** 298 and ********** 201
's update29 Aug 2018, 09:31
Reviewer Update
Hi,
Thank you for your response. the two numbers are: ********** 298 and ********** 201