JB
Jacques B
1 reviews | Active since Aug 2018
13 Aug 2018, 22:05
Telkom
Since end April 2018 I tried to cancel my telkom adsl line I was told at the telkom shop that they cant assist me because they are contracted out. I was told that I can only cancel my line online I tried but with out any success. I phoned the telkom cancelation number also to cancel my line I had to hold on for more than 45 min and I was put through from one person to the next with no help at all to cancel my line!!!I went to back to the telkom shop in Bloemfontein and again I was told I can only cancel my line on telkom's internet site.I even took a photo of the screen where it shows ( Select a service or product you wish to request to cancel ) telkom's replay is request already logged!! Telkom can only send bills out and don't care about their customers where is the customer care or service???
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
18 Aug 2018, 07:58Good Morning Jacques
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply18 Aug 2018, 07:58
Official
Good Morning Jacques
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
JB
Jacques B's updateReviewer Update
18 Aug 2018, 11:49Thanx I'm counting on you
JB
Jacques B's update18 Aug 2018, 11:49
Reviewer Update
Thanx I'm counting on you
JB
Jacques B's updateReviewer Update
21 Aug 2018, 16:54When will this be sorted. You poeple are making my life a living hell I need this to get sorted please. I also need a letter of confermation that this has been done sent to me via email. Thank you
JB
Jacques B's update21 Aug 2018, 16:54
Reviewer Update
When will this be sorted. You poeple are making my life a living hell I need this to get sorted please. I also need a letter of confermation that this has been done sent to me via email. Thank you
JB
Jacques B's updateReviewer Update
21 Aug 2018, 18:10I still waiting for Telkom to contact me, no one has phoned me as yet, I requested a cancelation letter from Telkom and I still havent received any cancelation letter from them!!!!This is very, very poor service that we as customers receive from Telkom. It seems that no one cares any more and there is no customer service.I even tried the Telkom Chat but with no luck no one assist you even on the chat,I requested a call back aswell and still no luck
JB
Jacques B's update21 Aug 2018, 18:10
Reviewer Update
I still waiting for Telkom to contact me, no one has phoned me as yet, I requested a cancelation letter from Telkom and I still havent received any cancelation letter from them!!!!This is very, very poor service that we as customers receive from Telkom. It seems that no one cares any more and there is no customer service.I even tried the Telkom Chat but with no luck no one assist you even on the chat,I requested a call back aswell and still no luck