Telkom

I'm really so frustrated at this point with Telkom and are hoping by using this platform I will get it sorted out. Beginning of May I moved house. I contacted Telkom to ask them to move my Adsl line. I was informed that the new area I am moving to has fibre and it is a better option. They informed me I should cancel my adsl line online(which I did) and apply for new fibre service. My new fibre service was installed on the 10th of May and worked perfectly fine. At end of May I reveived a statement where they still billed me for the adsl that was suppose to be cancelled. I contacted the call centre and even logged a dispute online. They promised it would be sorted out. End of June I received yet another bill for both adsl and fibre....after numerous complaints and calls nothing was done to rectify my bill or cancel the adsl. Out if desperation I typed up an email and emailed it to Telkom aswell as posted it on Facebook Messenger to Telkom. I got a reply on the 11th of July that my adsl line was cancelled. Just a pity when I got home, my fibre line was also cancelled. I have been struggling since then to get my fibre up running again. I have been without internet for almost 3 weeks due to no fault of mine but the incompetence of Telkom. I refuse to pay the bill for May & June on the adsl line as it should have been cancelled beginning of May already and I need my fibre restored asap. I will also not pay the bill of July for the fibre, as I had no use to it.