NM
Nokuthula M
1 reviews | Active since Oct 2015
24 Jul 2018, 11:34
Telkom
Why am I being forced to remain in business with Telkom when I have made my intention clear that I no longer want a contract with Telkom?
I want to cancel my contract and for me to receive feedback on my request seems to be difficult to do.
I called into 10210 and was told to go through the online self service portal which does not work. I go into the store where I took out the contract originally and showed them my problem I experienced with the online portal and the consultant assisted me by emailing a cancellation document I filled in store(Springs Mall on friday 20 July). I don't know who they emailed because when you call 10210 and spoke to Gugu today, they have have no knowledge of any email and when you call the store directly there is someone answering on behalf of the store and they just seem as if they don't know what they are doing. ALL I WANTED, WAS TO KNOW THE PROGRESS OF MY CANCELLATION DOCUMENTS AND WHEN TELKOM WILL BE DEDUCTING WHAT IS OWED TO THEM. WHY IS IT THAT WHEN I WAS APPLYING FOR THE CONTRACT IT WAS SO EASY AND I COULD GO IN-STORE NOW THE CANCELLATION IS SO DIFFICULT AND I HAVE TO DO IT ONLINE? ARE YOU MAKING THINGS DIFFICULT BECAUSE YOU WANT TO FORCE US INTO STAYING WITH TELKOM REGARDLESS OF THE BELOW STANDARD SERVICE YOU GIVE US CUSTOMERS? I AM NOT IMPRESSED NOT ONE BIT!!!
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Replies (3)0
Replies (3)
Telkom's replyOfficial
25 Jul 2018, 07:21Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply25 Jul 2018, 07:21
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
NM
Nokuthula M's updateReviewer Update
25 Jul 2018, 08:25Hi Tumelo,
My ID number is *** and my telephone number is ***.
Thank you
NM
Nokuthula M's update25 Jul 2018, 08:25
Reviewer Update
Hi Tumelo,
My ID number is *** and my telephone number is ***.
Thank you
NM
Nokuthula M's updateReviewer Update
08 Oct 2018, 11:28I am really sick your nonsense now, If my contract is cancelled and I stated I want to cancel everything because of the insurance nonsense I went through with you guys why in God's name am I being billed for insurance?
WHICH PART OF CANCEL EVERYTHING DID YOU NOT GET ?! INCLUDING INSURANCE?!
I WILL NOT PAY FOR THIS NONSENSE, YOU WILL NOT GET A CENT FROM ME!!
YOU GUYS ARE ***********
NM
Nokuthula M's update08 Oct 2018, 11:28
Reviewer Update
I am really sick your nonsense now, If my contract is cancelled and I stated I want to cancel everything because of the insurance nonsense I went through with you guys why in God's name am I being billed for insurance?
WHICH PART OF CANCEL EVERYTHING DID YOU NOT GET ?! INCLUDING INSURANCE?!
I WILL NOT PAY FOR THIS NONSENSE, YOU WILL NOT GET A CENT FROM ME!!
YOU GUYS ARE ***********