Telkom

I called in to telkom customer last month (June 2018) to enquire about my bill being almost double the contract I signed for. I was explained about the spending limit and that I had one. I was confused because when I began the process of opening a contract by Telkom N1 City Mall I explicitly told them that I do not want any additional cost to be incurred on this contract. This means that I didn't want a spending limit. Everything should be reduced to R0. 00 because if my contracted Wi-Fi data is finished, I don't want additional data because I know it will cost more at the end of the day. When I received the bill last month (June 2018) I noticed my bill was almost doubled the contracted amount. I immediately called in to customer and was explained about a spending limit (which I didn't want and refused and the opening of this contract). I requested that everything be reduced to R0. 00 for spending limit. I thought this was cancelled until I saw my invoice yesterday (July 2018). I was again shocked because my bill amount is almost twice the original contracted amount. I immediately called in again. So the same story of spending limit was explained. I thought this was cancelled as I requested. I am truly disgusted by this service I received. Now they expect me to pay again for something I didn't want in the first place. Why should I be liable for their errors? I thought this was the best place for contracts. The service I received with regards to correcting this errors of incurring additional cost on my side for their errors was and is disgusting. Because of this I would never recommend them to any other person.