AJDL
Albertus Jacobus De Lange

1 reviews | Active since Jun 2018

26 Jun 2018, 20:58

Telkom

Good day. After multiple complaints concerning my bill{1st complaint 2nd of march 2018} between the service centre and the call centre i can savely say that they are highly incompotent and has been absolutely no help att all to this day{26nd of june 2018}. After4 months not one staff member or call centre agent could help me, i keep getting the same response and blame shifting between centres. As last resort i reversed all debits and only paid in what was due to them...now i have a slow paying record and close to R1k banking charges... I would definetly not recommend Telkom due to very poor service.

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Replies (1)
Telkom
Telkom's reply08 Jul 2018, 08:55
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number, query and contact details, so that we can be able to investigate, assist and provide feedback.

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We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,