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Laine B

1 reviews | Active since Jun 2018

22 Jun 2018, 10:50

Telkom

I have to rate a star but if I had a choice I wouldn't give Telkom a star at all!!!! I am so sick and tired of this company! I have been trying to cancel a cell phone, which I have now learnt is an FMC product (whatever that may be) since August 2017 - I went into the Telkom store in Canal walk on the 1st of August last year and was helped by an "Edwin" to complete the cancellation forms. I received my June 2018 account and am still being charged for said account. This is after being to stores in Tygervalley, N1 City and Cape Gate with the same problem... and numberous calls and being put through to various departments - the record being 12 transfers in 1 call... I am close to tears and am now wanting to cancel all my services at Telkom. And I have wasted so much time on trying to resolve this.. HOW WILL I BE ABLE TO DO THIS????? This company has it rigged to keep you paying for products you don't want anymore - and it isn't right... Can someone please help me!

0
Replies (3)
Telkom
Telkom's reply05 Jul 2018, 11:40
Official

Hello Laine

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

LB
Laine B's update17 Jul 2018, 10:59
Reviewer Update
This is not O**** Top sending useless messages - Get the problem sorted!!! I have yet again received another account!!! Sort it out and I want a credit.... I have also contacted customer care.... Telkom is wasting my time!!!
LB
Laine B's update02 Aug 2018, 12:49
Reviewer Update
Telkom is robbing their clients - they are *******!!!! the cellphone account has been cancelled -- hallelujah!!!! but I did not recieve my credit that I expect!! ALSO..... i cancelled my ADSL and I asked to keep my email address as it is linked to my business.... they cancelled it..... then when I called to reinstate my email address only - They reinstated my ADSL (WHICH I DIDN'T WANT) and are now charging me for it..... you waste my time and are *****ing from me - because of your inefficiency. Their training of their staff are lacking as I am yet to find someone who can help me.... I would appreciate it if someone could contact me to sort this out -