Telkom

Telkom's service is abhorrent.

One compliment I can pay is to Telkom's call centre which I have had good experiences with.

In January 2017, I made contact with Telkom's Claremont branch (Stadium On Main) for an ADSL line.

On 18/01/2017, my father paid the deposit fee of R700 twice due to an error message from Telkom indicating that the first payment was unsuccessful.

I contacted Telkom telephonically and spoke with Nxumaln who indicated that she would assist me and gave me her e-mail address **********

On 24/04/2017, I submitted proof of payment evidencing the double payment via e-mail to Nxumaln but received no feedback whatsoever after sending numerous e-mails.

On 01/06/2018, I cancelled all my products with Telkom online.

On 18/06/2018, I followed up on the cancellation of my products via Telkom's live chat facility and dealt with Prudence Maphumulo.

I provided Prudence with the reference numbers ( ********** 3 and ********** 9) for the cancellation of my products and was advised that she had escalated the matter.

As I have had more problems with Telkom than solutions from them over the years, before I settle my account, I need confirmation that:

1. when I make a payment of R376.09 to settle my account, it will be my final payment to Telkom

2. from 01/07/2018, all my products will be cancelled without penalty

3. I will receive my full deposit of R700 as well as a further R700

James Theron