Telkom!!!

At the end of January 2018, I app**** to get my phone line and ADSL line moved as I was moving house. I requested for my line to be deactivated until a technician would come and move it to the new location.

In March I went back to the Telkom offices as my line had not been moved and no attempt was made to contact me. I was told that the line move was never logged in. I then did it again instore.

I called to follow up in April and was not assisted and in May I went back to the store where I was told that my line move was not logged in for the third time. Frustrated, I tried one last time to get a phone line move initiated.

It is now June and I still haven’t been contacted by anyone and the line has still not been moved. I have no phone connection or WiFi at my new house since I tried having it moved in January. All the whole, I still receive an invoice from Telkom and I’m being charged for a service I don’t have. With no explanations at all. I opened a dispute case with Telkom regarding the invoices I’ve been having to pay for the last 5 months. I’ve also opened a complaint case with Icasa, I hope that helps somehow.

I’m at my wits end as no one is helping me or explaining why I’m having this problem