AM
Alistair M
1 reviews | Active since Jun 2018
05 Jun 2018, 13:18
Telkom
We at the Helderberg Nature Reserve have been waiting since 23rd May 2018 for Telkom to attend to our call. Case No 111CWK280518 ( Escalation number ********** ) refers. To date we have not seen or heard from Telkom. We are trying to run a business at the Information Centre in the He;derberg Nature Reserve but have not had a telephone line since 23rd May 2018. Tel ********** . In addition we are not able to send out mail via Telkom Webmail. So we have two faults outstanding, both reported to Telkom. I rate their service "Terrible" Alistair, Friends of the Helderberg.
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
14 Jun 2018, 12:53Good morning Alistair
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
I have escalated your fault to the assigned tech as well as his direct line manager to expedite. I have included management from my side to assist.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply14 Jun 2018, 12:53
Official
Good morning Alistair
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
I have escalated your fault to the assigned tech as well as his direct line manager to expedite. I have included management from my side to assist.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
14 Jun 2018, 12:55Good morning Alistair
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
I have escalated your fault to the assigned tech as well as his direct line manager to expedite. I have included management from my side to assist.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply14 Jun 2018, 12:55
Official
Good morning Alistair
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
I have escalated your fault to the assigned tech as well as his direct line manager to expedite. I have included management from my side to assist.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
14 Jun 2018, 14:33Good afternoon Alistair
Thanks for taking my call. Please confirm that the fault has been resolved as per tech feedback.
Regards
Jawaad
HelloPEter Team
Best regards,
Telkom's reply14 Jun 2018, 14:33
Official
Good afternoon Alistair
Thanks for taking my call. Please confirm that the fault has been resolved as per tech feedback.
Regards
Jawaad
HelloPEter Team
Best regards,
Telkom's replyOfficial
14 Jun 2018, 14:33Good afternoon Alistair
Thanks for taking my call. Please confirm that the fault has been resolved as per tech feedback.
Regards
Jawaad
HelloPeter Team
Best regards,
Telkom's reply14 Jun 2018, 14:33
Official
Good afternoon Alistair
Thanks for taking my call. Please confirm that the fault has been resolved as per tech feedback.
Regards
Jawaad
HelloPeter Team
Best regards,