PP
Pragalathan P
1 reviews | Active since Jun 2012
21 May 2018, 09:00
Telkom
On February 2018 I upgraded my services. This was via the Telkom call center. I requested the UNLIMITED Home with the uncapped internet/Unlimited 24 hrs. calls to a Telkom landline for R599.00. I was promised a range extender with this deal but that was not delivered. What is most disappointing I am now being incorrectly bill. I am being billed for calls during the week day although kept within the 60 min window. I have called the call center to have this rectified but with no joy. I get promises that I will be called back and nothing. I am now paying R900.00 +- This is not what was agreed and I am being shoved with this bill and I receive no assistance in getting this resolved
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Telkom's replyOfficial
01 Jun 2018, 13:36Good day Basil1
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply01 Jun 2018, 13:36
Official
Good day Basil1
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
PP
Pragalathan P's updateReviewer Update
04 Jun 2018, 10:30Hi Gerard. thank you for the response, its the best I received from Telkom. Kindly resolve this issue ASAP.
PP
Pragalathan P's update04 Jun 2018, 10:30
Reviewer Update
Hi Gerard. thank you for the response, its the best I received from Telkom. Kindly resolve this issue ASAP.