Telkom

I cancelled my Telkom service in November 2017. I received an email from Telkom confirming the cancellation, with a reference number. However, I am STILL receiving invoices from Telkom. I no longer live at the address where the service is being billed to, and I no longer use Telkom AT ALL. No one in the call centre can help me! And I do not know who else to escalate this issue to. I am getting highly annoyed, as I am immigrating soon , and this Telkom issue is giving me a bad credit record. This is the email that Telkom sent me :

Dear Miss Harris We regret to see you cancelling your service with Telkom. Please note of the following:

• Downgrade Order Number: ********** 16A • Your Request to Cancel line: ********** 160 • Downgrade Effective Date: 17/12/2017 • Order backdated 17/11/2017 • Downgrade of line: ********** 160 now done