TELKOM

Good Day

I have a Telkom wifi uncapped line that has not been working for 5 weeks now. in April Telkom throttled my account telling me I have used 152 Gigs, when I checked I had only used 32 gigs.

First of alI pay over R800 for uncapped. second of all I know other households in my area that use over 200 gigs a month and they do not get throttled by Telkom.

I have been calling Telkom every single day excluding weekends for the past four and a half weeks. No one gets back to me not even once, they tell me to email abuse@telkomsa to get a print out of what I have used, ive done this numerous times with no response. Majority of the time when I call Telkom they tell me to call another number of which they tell me they off line or they cant help me. More than once they mention another member on my account which is incorrect so I tell them this and they tell me maybe the lines are crossed but they still do not help me fix the problem. I am paying for a service that I am not receiving and there is no way to get help no matter how many calls or emails I send no one helps or even gets back to me. If I go to a Telkom store there is not even one person that knows what to do they have no idea what to even say.