Telkom

I have a major problem with telkom

We left grahamstown to move to port elizabeth, we transfer our telkom line to new address when we phone 10210 to find out what progress we get told its with the technicians then with installation department and they will give a date of installing the line then we phoned again another day and now it is with the IT department and they have to sort out a problem, we phoned again at our cost each time and the problem still was not sorted out after days, so we decided to get a new contract with a better uncapped line, I gave the address and the agent checks first and says no to have a fibre line then says it ok we can have a fibre contact, so I get the contact and 2 days later open serve contact me and says next day they are coming to do the line, that day the technician goes out but to the wrong address because that is what telkom has put on the system, so I get hold of open serve and speak to the technician only to find out that he went to the wrong address, I tell him the right address since he is busy he will send other person who will do it this time yet has still not arrived or contact me. After finding out that the area we live in still does not have fibre, it is across the road so we can't have the line sorted out , so I phone telkom again after the first technician comes to see if fibre or not, so I once again I change the contact to an adsl line and now get told its going to take 7 to 14 working days to get the line, I phone today 25 April only to get told that there is no date cause once again the IT department has stopped the progress since they have to sort out a problem which they never sort out in the first time, now I am sick of telkom and how useless they are, so I speak to a supervisor who only has excuses and can't do anything but send a email to the department to sort out the same old problem, and we still are no were to having internet once again. When you want to check progess on the order and you going on telkom app that is either not working or is useless and does not answer the question or the app crashes.

Telkom is quick to take your money each month and not care about old customers who stay with them, they are only interested in telkom mobile. What is to be done about telkom as they don't seems to care or don't know what is going on since I am not the only person who is having trouble with them even the open serve man told us that telkom is always giving the wrong information, how do you make telkom accountable for the its useless service.