Telkom

They didnt debit my account for months and decided to hand me over for defaulting payments. When i called the call centre agent, i was told that even though my contract commenced on the first of the next month, i was still charged for the current month (i recieved the device on the 28th of January. How can i be charged a full month for 3 days of use? and if my contract only commenced the following month, can i be charged for a service i did not use? My debit date is the 25th of every month, why was i debited such a large amount without prior warning on the 16th? It makes no sense!! I was told by the call centre agent that it was my responsibility to call them and let them know my account is debited. WHY IS IT MY RESPONSIBILITY TO ASK YOU TO DO YOUR JOB??!! Now im being penalised for something that was not my fault or my doing. My credit rating is down, my records are damaged and my bank account is in heavy arrears because apparently its my responsibility to call them 10 days in advance and ask them to debit my account. i feel disrespected and cheated. How is it fair on me as the customer!? I could never get a straight answer from the call centre agent and eventually he hung up the phone and i was asked to do a survey to "rate their service", whats the point?? PATHETIC SERVICE!! Severely disappointed and disgusted!!