telkom

we are struggle 8 mnh now with my my mom and dad land line from telkom we phone telkom and every time its a diifrend story they have a prepaid land line it was broken then they told me they gonna give them a phone like a cell phone they not gonne do the under ground lines any mre because of theft middele december they phone my dad to come and install the ne handset still nbody pitch do it and they have R4.500 on the prepaid line every time we phone them its a diffrend story what must we do

thanx lidia